Kx11's Privacy Policy — Your data is our responsibility

Kx11 is one of Bangladesh's most trusted online gaming and Sports Betting platforms. We are committed to protecting the personal data of all users of our website kx11.onl and its associated mobile app.

This Privacy Policy explains what information kx11 collects when you register, play games, make deposits, or withdraw funds — and how that information is processed, stored, and under what circumstances it may be shared with third parties.

By using any kx11 service, you are considered to have accepted this Privacy Policy. Please read it carefully before using the platform.

Kx11 only collects the information strictly necessary to provide our services — nothing more. The types of data we collect are outlined in the table below:

Kx11 uses your information only for specific, legitimate purposes. We never sell your data to advertisers or third parties. Here is how your information is used:

• Account management: Your information is required to complete registration, login, and account verification.
• Financial transactions: Payment information is used to process deposits and withdrawals.
• Ensuring Security: Data is analyzed to prevent unauthorized account access, money laundering, and fraudulent activity.
• Service Improvement: Your usage patterns are analyzed to enhance your gaming experience.
• Legal liability: To comply with applicable laws and regulatory authority guidelines.
• Contact: To send important notifications, security alerts, and service updates.
• Responsible Gaming: To identify signs of excessive gaming and provide appropriate support.

Your information is stored in encrypted form on secure servers. kx11 retains data only for as long as necessary. Retention periods vary by data type:

• Account information: For the duration of your active account and up to 5 years after closure for legal purposes.
• Financial transaction records: Retention for a minimum of 5 years is mandatory in compliance with international financial regulations.
• KYC documents: Stored in encrypted form for at least 3 years after verification.
• Log Files & Session Data: Up to 90 days for security monitoring purposes.
• Marketing Consent: Until you withdraw your consent.

Kx11 does not generally share your personal information with third parties. Sharing may occur only in the limited circumstances described below:

• Payment Processors: Only the information required to process transactions with mobile banking services such as Mobile Banking, Nagad, and Rocket is shared.
• Security & Fraud Prevention: Fraudulent activity is detected using approved third-party security services.
• Legal obligations: Information may be disclosed in response to a court order, government directive, or request from a regulatory authority.
• Business Transfer: If kx11 merges with another company in the future, users will be notified in advance.

Kx11 uses cookies to improve the experience for users on our website. Cookies are small text files stored in your browser.

• Necessary Cookies: Essential for login sessions and security. The platform will not function properly without these cookies.
• Functional Cookies: Used to remember your preferences, language, and settings.
• Analytics Cookies: Collects anonymous statistics to understand which parts of the platform are used most.
• Security Cookies: Used to detect suspicious logins or access from multiple devices.

You can manage cookies through your browser settings. Please note that disabling essential cookies may cause some kx11 features to not function properly.

Kx11 believes you should have full control over your own data. To that end, we guarantee the following rights:

Kx11 employs industry-leading security technology to keep your data safe. Our security infrastructure includes:

• SSL/TLS encryption: All data transmissions are secured with 256-bit SSL encryption.
• Database Encryption: Sensitive data at rest is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): Available as an extra layer of security on your account.
• Security Audit: Regular third-party security audits and vulnerability assessments are conducted.
• Access control: Staff can only access specific data required for their job responsibilities.
• Data Breach Protocol: In the event of a data breach, affected users will be notified within 72 hours.

Kx11 is strictly for users aged 18 and above. We do not knowingly collect information from anyone under the age of 18.

Age verification is mandatory at registration. In suspicious cases, a national ID or birth certificate may be requested. If it comes to our attention that a minor's data was collected inadvertently, that data is immediately deleted and the associated account is closed.

Kx11 may update this Privacy Policy from time to time. If significant changes are made, we will notify you via a platform notification or email.

Continued use of the platform after any changes constitutes acceptance of the updated policy. The "Last Updated" date at the top of the page is revised with each update, so please check this page regularly.